Purpose

HudStack is committed to protecting the privacy of personal information we handle. We take our obligations under the Privacy Act 1988 (Cth) and Privacy Regulation 2013 seriously. This policy explains how we collect, use, store, and disclose your personal information.

Types of Personal Information We Collect

The types of personal information we may collect include your name, contact details (such as email address and phone number), organisation name, the nature of your enquiry, and information you provide to us during the delivery of our services. We collect only the information reasonably necessary for our functions and activities.

Why We Collect Personal Information

We collect personal information to respond to enquiries made through our website or by other means, to deliver our training and education services, to communicate with you about our programs and events, and to manage our client relationships. We will not collect personal information for a purpose other than those listed without first obtaining your consent.

How We Collect Personal Information

We collect personal information directly from you when you submit our website contact form, send us an email, speak with us by phone, or interact with us in person. We do not collect personal information from third parties unless you have authorised us to do so.

Use and Disclosure

We only use personal information for the purposes for which it was given to us, or for purposes directly related to our services. We will not sell, rent, or otherwise disclose your personal information to third parties for marketing purposes. We may share your information with third-party service providers who assist us in delivering our services, such as email and scheduling platforms, but only where those providers are bound by appropriate privacy obligations.

Data Quality

We take reasonable steps to ensure that personal information we hold is accurate, up to date, and complete. If you believe information we hold about you is inaccurate or out of date, please contact us and we will take steps to correct it.

Data Security

We implement reasonable measures to protect personal information from unauthorised access, modification, disclosure, or loss. These measures include electronic access controls, password protection, and network security. While we take these steps, no data transmission over the internet is entirely secure and we cannot guarantee the security of information you transmit to us.

Cookies and Our Website

Our website may use cookies and analytics tools to improve your browsing experience and help us understand how visitors use the site. Cookies are small text files stored on your device. You can configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of the website.

Access and Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct information that is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond to all requests within a reasonable timeframe. In certain limited circumstances, we may be unable to provide access, and if so, we will explain why.

Complaints

If you believe we have not handled your personal information in accordance with this policy or applicable privacy laws, please contact us. We will investigate your complaint and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Contact

For all privacy enquiries and requests, please contact us at privacy@hudstack.com.